CLIENT PORTAL WORKSPACE
Everything you need to log, connect & manage.
Select a portal action below or filter by category to log a Service Desk request, launch remote support, complete onboarding, or verify live cloud status.
HALOPSA SERVICE DESK
PRIMARY SUPPORT CHANNEL
Access our Service Desk
We know your problem requires immediate attention — and we know you want full visibility into progress as we resolve it. Please log a support request here first whenever possible before calling so an engineer owns the ticket from the start.
[!] TICKET DISPATCH PROTOCOL // HALOPSA
SLA TRACKED
1. Log request on HaloPSA Portal → 2. Automated routing to your Service Family (CARE / EDGE / RUN / DEFEND / CLOUD) → 3. Call 086 111 4496 immediately if the issue halts critical business operations.
INSTANT REMOTE ACCESS
WINDOWS & MACOS
Remote Support Tool
Click below to download and run our remote support software. Once opened, follow the instructions on screen and call our Service Desk to grant an engineer secure session access to your device.
SESSION BOUNDARY // ENCRYPTED
USER-INITIATED
Run installer only when speaking with a verified Crimson Line engineer or quoting an active HaloPSA ticket number.
CLIENT ONBOARDING
ONCE-OFF
New Client Onboarding
If you are a new client, please complete our online client onboarding information form so we can configure your environment and accountability schedule. Returning clients do not need to complete this form again.
LIVE CLOUD TELEMETRY
M365 STATUS
Microsoft 365 Health Status
Check real-time global and regional Microsoft 365 service availability across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
LIVE CLOUD TELEMETRY
AZURE STATUS
Azure Network Status
Monitor live Microsoft Azure platform health across South Africa North (Johannesburg), South Africa West (Cape Town), and international compute, storage, and networking zones.
CSP GOVERNANCE
MICROSOFT MCA
Microsoft Customer Agreement
For your convenience, review the general Microsoft Customer Agreement (MCA) governing Cloud Solution Provider (CSP) licensing and Azure subscriptions managed through Crimson Line.
INSTANT PAYMENTS
SNAPSCAN
Pay with SnapScan
For your convenience, you can settle ad-hoc hardware orders, onboarding milestones, or invoices immediately using SnapScan.
