SERVICE TIER MATRIX
Three tiers, defined across every layer.
Compare START, CORE, and STRATEGIC side by side across all operational accountability layers. You buy only the layers your business needs, at the governance depth each workload requires.
START
Visibility, Hygiene & Reactive Entry
CORE (Standard)
Proactive Day-to-Day Managed Ops
STRATEGIC
vCIO / vCISO & Mission-Critical Cover
INTERACTIVE TIER SPOTLIGHT
Compare START, CORE & STRATEGIC
| Accountability Layer | START | CORE STANDARD | STRATEGIC |
|---|---|---|---|
|
User Accountability →
FAMILY: CARE
|
Entry-level, pay-for-use, business-hours incident support, RMM & OS patching. | Fully managed IT: unlimited remote support (8 to 5), full monitoring & patching, baseline security & Microsoft 365 backup. | Everything in CORE, plus Virtual CIO & roadmap, priority handling, and security-posture oversight. |
|
Network Accountability →
FAMILY: EDGE
|
Monitoring plus reactive break/fix in business hours. No reporting. | CORE Network: Proactive availability management & unlimited in-scope incidents. | CORE Firewall & WAF: Proactive firewall & WAF availability, VPN recovery, unlimited in-scope incidents, limited after-hours cover for critical P1 outages. |
|
Server Accountability →
FAMILY: RUN
|
Monitoring, automated OS patching, reactive business-hours support. | Everything in START, plus proactive remediation, incident summaries, and priority handling. | Everything in CORE, plus after-hours cover for critical P1 outages, monthly health reporting, and a quarterly review. |
|
Security Accountability →
FAMILY: DEFEND
|
Visibility, hygiene reviews, and risk awareness. Review only. | Hands-on management, tuning, Conditional Access, DLP/POPIA technical controls, and defined response across Microsoft controls. | Advanced operations, continuous improvement roadmap, and senior Virtual CISO oversight. |
|
Data Accountability →
FAMILY: RECOVER
|
Microsoft 365 Backup: Per-user backup of Exchange Online, OneDrive, SharePoint & Teams. | Server Backup: Per-server & VM backup including managed storage + Basic/Standard restore testing. | Advanced Recovery: Orchestrated recovery contracted via Recovery Accountability. |
|
Recovery Accountability →
FAMILY: RESILIENCE
|
Critical-systems scope, documented runbook, best-effort recovery targets, annual test. | Full DR design, versioned runbooks, recovery targets per workload, scheduled testing, assisted recovery. | Orchestrated recovery workflows, committed targets per workload, regular drills with evidence, priority recovery. |
|
Cloud Accountability →
FAMILY: CLOUD
|
Visibility, baseline governance setup (RBAC/Policy) & SpendGuard reporting. (Plus Provisioning-only option). | Managed day-to-day Azure platform operations across compute, networking, and identity. | Elevated ownership and senior oversight for complex estates — including AKS, Azure Firewall, vWAN, and WAF. |
|
AI Accountability →
FAMILY: AI
|
Readiness & Permission Audit: SharePoint/OneDrive oversharing assessment & AI policy baseline. | Governed Rollout: Sensitivity labels, DLP guardrails, and role-based Copilot enablement. | Continuous AI Governance: Ongoing prompt/access auditing, executive risk reporting & ROI tracking. |
Our services are deliberately modular. Network, backup, security depth, server and cloud are separate commercial decisions — never bundled implicitly into per-user pricing.
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