Managed IT support in Cape Town and across South Africa
When someone can’t work, you need to know exactly who’s getting them working again. Crimson Line provides managed IT support for businesses of 20 to 500 people, from offices in Cape Town, Johannesburg and Durban. You get a named owner, a written scope and a monthly fee you can predict.
Built for businesses with 20 to 500 people.
Businesses without an internal IT team, or with a small one that needs a dependable partner for day-to-day support, Microsoft 365 administration and device management.
User Accountability
- Remote support and break/fix for your people’s devices and standard applications.
- Microsoft 365 administration: new starters, leavers, licences and mailboxes.
- Monitoring and patching for Windows and Office, plus endpoint health checks.
- Baseline Microsoft 365 backup against accidental deletion (CORE and up).
- Virtual CIO, technology roadmap and priority handling (STRATEGIC).
And Why
Server, network, firewall and Wi-Fi management, full backup and disaster recovery, and migrations or upgrades each have their own owner and price. Nothing is quietly absorbed into a per-user fee and then under-delivered.
Three clear tiers
Indicative pricing is shown in ZAR, excluding VAT, on How we price.
Related Layers & Services
Frequently Asked Questions
Do you offer onsite support?
Remote by default. Onsite when remote resolution isn’t possible, within 25 km of our office, or by arrangement beyond that.
Can you work alongside our internal IT person?
Yes. We agree in writing which layers they own, which we own, and where the handover sits.
What happens if we outgrow our tier?
We’ll tell you, explain why, and recommend the right tier. We won’t quietly absorb the extra work and then cut corners.
Know who owns your IT support before something tests it.
A 45-minute discovery session with an architect to map your support boundaries.